Kimi K Salon & Spa Cancellation Policy
Each client’s appointment is especially important to us. We take great care to ensure scheduling is handled efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.
We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our stylists and clients; this also ensures that we can continue to deliver upon our promise of exceptional service.
Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 50% of the service price. Missed appointments (“no-shows”) will be charged 100% of the service price. This fee is non-refundable and cannot be put toward any future services.
For large group bookings (such as wedding parties, homecoming/prom groups, etc.), extra time and preparation are needed to make sure we have the space and amenities needed to make your time with us one you will always remember. We require that you notify us at least 72 hours in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours notice will incur a cancellation fee of 50% of the service price per guest.
We understand that you have a busy schedule and allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 50% of the service total.
Some appointments require extra time and preparation to accommodate. Appointments that are very time-intensive and/or require materials to be specially purchased for the service (such as hair extensions, multi-process color, color correction, etc.) may require a deposit upon booking. This deposit fee is non-refundable and does not contribute to the service total.
By booking an appointment with Kimi K Salon & Spa, you acknowledge that you have read and understood our booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.